Terms & Conditions

Distance Sales Agreement


This contract is on one side, Tevfikbey Mah. Operating at Önder Sokak 9/D Sefaköy- Küçükçekmece - İSTANBUL- Turkey with the phone number 0212 598 47 47, 0532 297 54 98, Gizala Elektronik San.Tic ve Ltd.Şti. (hereinafter referred to as the SELLER) and the End User (hereinafter referred to as the BUYER) on the other side.

Article 2: SUBJECT

The subject of this contract is the Law No. 4077 on the Protection of Consumers regarding the sale and delivery of products with the qualifications mentioned in the contract, whose content and sales price are specified on the website, and which the BUYER has ordered electronically from the gizala.com.tr website belonging to the SELLER, and It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation on Implementation Principles and Procedures of Distance Contracts. The BUYER, basic characteristics of the products subject to sale, sales price, payment method, delivery conditions, etc. It accepts and declares that it has knowledge of all preliminary information and the right of withdrawal regarding the product subject to sale, that it confirms these preliminary information electronically and then orders the product, in accordance with the provisions of this contract. The preliminary information and invoice on the gizala.com.tr site are integral parts of this contract. The BUYER is deemed to have accepted all the terms of this contract when the order is made.


3.1- The BUYER, on the SELLER's website, reads the essential features and features of the product/products that are the subject of this contract, sales price including VAT, payment method and delivery, and that he/she has all the information about the product/products and starts to purchase electronically in line with this information. acknowledges and declares that it has given its consent for

3.2- The product/products subject to the contract, the product information on the website depending on the distance of the BUYER's delivery address to the SELLER for each product, provided that the BUYER's right to deliver the legally arranged product does not exceed 30 days. It is delivered to the person/organization at the address indicated by the BUYER within the delivery period described in.

3.3- The SELLER cannot be held responsible for not receiving / not accepting delivery of the product subject to the contract by the person or organization to be delivered at the address specified by the BUYER.

3.4- The SELLER is responsible to the BUYER for the product subject to the contract to be delivered without any defects, completely and in accordance with the qualifications specified in the contract.

3.5- For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. Confirmation of contracts made in electronic environment is also done in electronic environment. In the event that the price of the product/products subject to the contract is not paid for any reason or the payment order is canceled at the bank, the SELLER's obligation to deliver the product is eliminated.

3.6- In case the relevant bank or financial institution fails to pay the product price to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, from the date of delivery of the product, provided that the product has been delivered to the BUYER. It is obligatory to send it to the SELLER within 3 days, with the return shipping cost belonging to the BUYER.

3.7- If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to inform the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or delay the delivery until the obstacle for the delivery period disappears. In case the BUYER uses its right to cancel the order, the amount paid by the BUYER is paid to him in cash and in full within 10 days.

3.8- This contract becomes valid after confirmation by the BUYER electronically.


Inconsistent with the quality or quantity in its packaging, label, promotion and user manual or advertisements or advertisements or notified by the seller, determined in its standard or technical regulation, or which reduces or eliminates its value in terms of allocation or use, or the benefits expected from it by the consumer. Goods that contain material, legal or economic deficiencies are considered as defective goods. If you find out that the goods you have purchased are defective, you can apply to us within 15 days from the delivery date of the goods or services, and request a refund of the price you paid, a replacement of the product without any defects, or a reduction in the value of the depreciation caused by the defect. In this situation; The shipping costs of the product belong to the SELLER.

Consumer; has the right to withdraw from the contract by rejecting the goods, without taking any legal and criminal responsibility and without giving any reason, within fifteen days from the date of receipt in distance contracts for the sale of goods. In the contract, if it is decided to perform the service before the expiry of the 15-day period, the consumer may use his right of withdrawal until the start of the performance. The costs arising from the use of the right of withdrawal belong to the SELLER. Contracts regarding the services performed instantly in the electronic environment and the goods delivered instantly to the consumer are not subject to the provisions regarding the right of withdrawal and use. Even if the delivery of the goods is made to a person other than the consumer who is a party to the contract, the consumer can use the right of withdrawal. In this situation; The seller receives the goods from the third party in accordance with the provisions of the fourth paragraph of Article 9. The consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions.


5.1. The type, type, quantity/number, brand/model, color, total sales price including all taxes and payment method of the product subject to the contract are specified in your order summary.

5.2 On the other hand, due to the fact that the forward sales are made only with the credit cards of the Banks, the buyer shall confirm the relevant interest rates and the information about the default interest separately from the bank, and in accordance with the provisions of the legislation in force, the provisions regarding interest and default interest are within the scope of the credit card agreement between the Bank and the buyer. accepts, declares and undertakes that it will be implemented.

Credit card Return Procedure:

In cases where the buyer uses his right of withdrawal, or the product subject to the order cannot be supplied for various reasons, or in cases where the decision of the arbitral tribunal is decided to refund the consumer, the procedure for returning to the credit card is given below:

If our customer bought the product in installments, the Bank makes the repayment to the customer in installments. After paying the entire product price to the gizala.com.tr bank in one go, the refund amounts requested in order to prevent the parties involved in the issue from being victimized, in case the installment expenditures made from the Bank POS are returned to the credit card of our Customer, The amount of the installments paid by the customer until the cancellation of the sale, and if the date of return and the cut-off dates of the card do not coincide, will be reflected on the card once a month, and the customer will pay the installments paid before the return, after the installments of the sale are over, as they have paid before the return. It will take as many months as the number of installments and will be deducted from its current debts.

In case of the return of goods and services purchased with a card, gizala.com.tr cannot make a cash payment to the Customer in accordance with the contract it has made with the Bank. In the event of a return transaction, gizala.com.tr will make the refund through the relevant software, In other words, since gizala.com.tr is obliged to pay the relevant amount to the Bank in cash or on deduction, the Customer cannot be paid in cash in accordance with the procedure we have explained above. Refund to the credit card will be made by the Bank in accordance with the above procedure, after gizala.com.tr has paid the amount to the Bank at once.

The buyer acknowledges and undertakes that he has read and accepted this procedure.

Article 6: Force Majeure

Circumstances that do not exist and are not foreseen at the date of signing of the contract, that develop beyond the control of the parties, that make it impossible for one or both of the parties to partially or completely fulfill their obligations and responsibilities assumed by the contract or to fulfill them on time, force majeure (natural disaster, natural disaster, war, terrorism, insurrection, legislative provisions, seizure or strike, lockout, major malfunction in production and communication facilities...). The party in the person of force majeure shall notify the other party immediately and in writing. During the continuation of the force majeure, the parties will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 10 (ten) days, each party will have the right to terminate unilaterally.


In the implementation of this contract, Consumer Arbitration Committees and Istanbul Courts are authorized up to the value announced by the Ministry of Industry and Trade.

Seller :

gizala ltd.